Protecting our customer’s privacy is an important priority at WiSilica and we are committed to maintain strong and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us. Your trust is very important to us. We understand the importance of user information security. We will take security protection-related measures in accordance with laws and regulations to protect your information. The following policy outlines what information WiSilica collect about you when you visit our website WiSilica.com, when you do business or contact us, what we do with that information, how we share it, and how we handle the content you place in our products and services. Before you enjoy the services of WiSilica, please be sure to read carefully and understand this Statement and Policy, and only use the products and services after full understanding and agreement have been confirmed. Once you start using the WiSilica services, it will be deemed as your acceptance and recognition for this Statement and Policy.

Information we collect

When you sign up for a WiSilica service that requires registration or express interest in our products, we ask you for personal information such as your name and email address. You may also be asked to choose a unique username, a password, a security question and an answer to the security question. In addition, we collect information regarding the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors to our websites. If you are a user of Zoho services, we also store and maintain your documents, to-do list and other data stored in your account in order to provide the services for which you are registered.

We do not collect Sensitive Data (as classified in the GDPR Art. (9)) and it is forbidden under our Terms of Service for users of our platform to store this type of information. Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected personal of a child under 13 we will take steps to delete such information from our files as soon as possible.

How we use Information

Your personal information such as name and email address is used to keep you informed on new products/versions/updates/service packs, upcoming events and changes in this privacy policy. Any alternate email address, security question and the answer to the security question, if given, will be used solely for the purpose of resetting password.

We use Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors collected in our log files to analyze the trends, administer the websites, track visitor’s movements and to improve our applications.

We use the information to Provide a secure access mechanism to our Services, either through a web application, mobile application or directly through our API.We continually strive to improve our website offerings based on the information and feedback we receive from you, which includes improving the navigation and content of our sites.

With whom we share Information

We have partners/affiliates/resellers for specific products and services. We may share generic aggregated demographic information with our business partners/affiliates/ resellers and advertisers. This is not linked to any personal information that can identify any individual person. Your name and email address may occasionally be shared with our business partners/ affiliates/resellers in connection with our products/services and any use of your personal information by such business partners/ affiliates/resellers will be in accordance with this privacy policy. We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

Cookie Policy

We use temporary and permanent cookies to enhance the experience on our websites. Temporary cookies will be removed from your computer each time you close your browser. We use cookies for easier access to our websites. Once you close your browser, the temporary cookies simply terminate, except for the permanent cookies created when you select the ‘keep me signed-in’ option. Cookies do not contain any information that could identify you directly; however, we may associate personal information collected by other means with the data stored in cookies and obtained through them.

WiSilica may use information about your use of its website collected via cookies for the following purposes:

  • To recognize your computer when browsing its website

  • To monitor you when you browse its website and allow you to use specific personalized features

  • To simplify the use of its website

  • To analyze how to use the website

The WiSilica site uses Google Analytics to analyze how its website is used. Google Analytics generates statistics and other information related to the use of the website using cookies stored on users’ computers.

Links from our websites

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of other websites.

How secure is your Information

Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard your passwords and User IDs and to notify us using one of the contact methods listed below if you ever suspect that your password or User ID for one of our Services has been compromised. You are solely responsible for any unauthorized use of our Services conducted via your password and User ID.

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees, contractors, business partners, affiliates and resellers who need to know such information in connection with our products and services and are bound by confidentiality obligations.

Where We Store and Process Data

We store and process data in the United States and on servers around the world, including, without limitation, Asia and the European Economic Area. Wherever we store or process personal data pursuant to this Policy, we take measures to ensure that the data is processed in accordance with this Policy and in compliance with applicable law.

Your Choice in Information Use

You will be required to register for our services by providing personal information. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you. While using our services, you are not allowed to opt out from receiving information on versions/updates/service packs. We will obtain your prior consent for use of your personal information in a manner different than the purpose for which it was collected or the purposes described in this privacy policy. In such cases we will offer you an effective way to opt out of the use of your personal information for those other purposes.

Accessing, Updating and Removing Personal Information

Upon request we provide users with access to their personally identifiable information free of charge. Users may correct, update or remove any such personally identifiable information either through the users’ profile or by contacting WiSilica Customer Support Services. Such changes may take up to 48 hours to take effect.

Notification of Changes

We reserve the right to change, modify, add, or remove portions of this Policy at any time, but will alert you that changes have been made by indicating on the Policy the date it was last updated. Any changes to our privacy policy will be posted on our websites in order to keep you informed of any changes in nature of information collected and manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at http://WiSilica.com/privacy/ periodically.

Customer rights


If you are accessing our Service from outside of the United States, your information may be transferred to, stored, and processed in the United States. Your use of the Websites indicates your consent to the transfer of your information to our facilities anywhere across the world and as otherwise described in this Privacy Policy. If you are a resident of the European Economic Area, you have the following rights under the EU General Data Protection Regulation (“GDPR”):

  • Right of access to your personal information: You have the right to ask us for confirmation on whether we are processing your personal information, and access to the personal information and related information on that processing (e.g., the purposes of the processing, or the categories of personal information involved).

  • Right to correction: You have the right to have your personal information corrected, as permitted by law.

  • Right to erasure: You have the right to ask us to delete your personal information, as permitted by law.

  • Right to restriction of processing: You have the right to request the limiting of our processing under limited circumstances, including: when the accuracy of your personal information is contested; when the processing is unlawful and you oppose the erasure of your personal information and request the restriction of the use of your personal information instead; or when you have objected to processing pending the verification whether the legitimate grounds of WiSilica override your grounds.

  • Right to data portability: You have the right to receive the personal information that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.

  • Right to object: You have the right to object to our processing of your personal information, as permitted by law.

To exercise your rights under the GDPR regarding your personal information, please contact us by email at contact@wisilica.com. We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

Your acceptance to these terms

By using this Site, you signify your acceptance of this Privacy Policy and our Terms and Conditions. If you do not agree to the Privacy Policy or our Terms and Conditions, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.